Privacy

How we handle personal information on designverse.uk.

Last updated 5 November 2026

This policy explains what personal information Designverse (“we”, “us”) collects through designverse.uk, why we collect it and what rights you have. We are the controller of that information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Designverse is the trading name of Designverse Ltd, a company registered in England and Wales (company number 17114587), business address Office 6731, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX. We are a digital product design and engineering studio based in London. You can contact us about anything in this policy at hello@designverse.uk.

What we collect

  • Enquiries. When you use our contact form we collect your name, work email, company, the services and budget you choose and your message.
  • Emails. If you email us, we keep your email address and the content of the conversation.
  • Technical data. Like any website, our hosting and content delivery providers receive your IP address, browser type and the pages you request, and keep short-lived server logs for security and reliability.

We do not use the site to collect special category data, and we don’t knowingly collect information from children.

Why we use it, and our lawful basis

  • To reply to your enquiry and discuss a possible project, which is in our legitimate interest and, where you ask us to, a step towards entering a contract with you.
  • To deliver and manage work we agree with you, which is necessary to perform our contract.
  • To keep the site secure and working, which is in our legitimate interest.
  • To meet legal, tax and accounting obligations.

We do not sell your information, and we do not use it for automated decisions that affect you.

Who we share it with

We share information only with service providers that help us run the site and the business, under contracts that protect it:

  • Vercel, which hosts the website.
  • FormSubmit, which delivers contact form messages to our inbox.
  • Our email provider, which stores our correspondence.
  • YouTube (Google), which plays embedded videos in privacy-enhanced mode. YouTube may store data in your browser when you play a video.
  • Content delivery networks (Google Fonts, jsDelivr and Amazon CloudFront), which serve fonts, scripts, images and video, and receive your IP address when your browser loads them.

Some of these providers process data outside the UK, including in the United States. Where they do, the transfer is protected by UK adequacy regulations or the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.

How long we keep it

We keep enquiries that don’t become projects for up to 24 months, then delete them. We keep client project records for up to 6 years after the work ends, to meet legal and accounting requirements. Server logs are kept by our providers for a short period, usually no longer than 30 days.

Cookies and similar storage

designverse.uk does not set advertising or tracking cookies, and we don’t use analytics. We store a single item in your browser (in local storage, not a cookie) to remember your choice on the cookie notice, so it isn’t shown again. This is strictly necessary and doesn’t identify you. Case study videos are embedded from YouTube in privacy-enhanced mode; YouTube may store its own data in your browser when one loads or plays, under Google’s privacy policy. If we add analytics in future, we will only switch it on after you accept it in the cookie notice, and we will update this policy first.

You can clear this storage or block cookies at any time in your browser settings. To see the notice again, use “Cookie settings” in the footer.

Your rights

You have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to receive a copy in a portable format. To use any of these rights, email hello@designverse.uk. We will reply within one month.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to put things right first.

Security

The site is served only over HTTPS, and we limit access to enquiries and client data to the people who need it.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.